Responsible Gambling at Golden Lion Casino

At Golden Lion we take responsible gambling seriously. We want all customers to enjoy controlled play and to be able to step back at any point. This page explains the protection principles we follow, the control tools available on your account, and where to get help should you ever need it.

Our player protection principles

We operate with the aim of protecting vulnerable players and promoting safer play. We use account monitoring and trained support staff to identify unusual activity and offer assistance when needed. We will always treat requests for help or limit changes quickly and respectfully.

Activity-control tools

Players can manage their play through a set of practical tools in their account area. These include options to set deposit limits, apply loss limits, take short account breaks and choose longer self-exclusion periods. These tools are designed to give you clear, simple ways to control how you play.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can usually be changed from your account settings, with requests to increase limits subject to a cooling-off period to help prevent impulsive changes.

Loss limits

Loss limits let you cap how much you can lose over a set period. Use them to protect your balance and to keep play within affordable limits. Where available, loss limits are applied immediately but changes that lower limits take effect straight away for your protection.

Time limits and account breaks

Short time-outs allow you to pause activity for a period of time. These are useful for a break from gambling without having to close your account. For longer concerns, self-exclusion is available to block access for an extended period and to prevent account reopening until the period ends.

Self-exclusion

Self-exclusion provides a longer-term option to stop access to your account and marketing while you focus on staying away from gambling. We will also provide information about how to extend exclusions and what happens when an exclusion ends. If you need immediate action, contact our support team and we will help process your request.

Signs of problematic behaviour

Look out for signs such as chasing losses, playing for longer than intended, neglecting other obligations or borrowing to gamble. If you notice these behaviours in yourself or someone you know, consider using the account tools or seeking outside support.

Keeping play under control

Practical steps include setting strict deposit and session limits, scheduling regular breaks, and avoiding gambling when stressed or tired. Consider making only small, irreversible changes at a time and use the tools available to help maintain control.

Professional help and support organisations

If you need help beyond the tools we offer, contact recognised support organisations for confidential advice and treatment options. For immediate assistance or to talk to our team about safer play tools, contact our support via live chat or email at [email protected].

If you prefer, our staff can guide you through limits, time-outs and self-exclusion in a confidential way. For quick access to tools and support, look for the safer gambling or account settings section when logged in to GoldenLion.